Built for sales & service teams
Phone calls, notes and follow-ups –
directly inside your CRM workflow.
CallCTI combines a built-in softphone, click-to-dial, automatic call logging and AI-powered features in one workflow for sales and service teams — flexible across telephony setups, not tied to a single provider.
Limited spots. Personal onboarding. Free of charge.
Why CallCTI
One calling app that fits how your team actually works
Built from the CRM user’s perspective, open to multiple CRMs and telephony providers, and bringing automation features within reach for teams of any size.
Designed for CRM users
Most calling apps are built around a telephony provider. CallCTI is built around the people using the CRM every day — with workflows, context and follow-ups where the work actually happens.
Multiple connections in parallel
Sales uses one CRM, support uses another, and telephony differs by region? CallCTI connects to multiple CRM and telephony systems at the same time — so teams across departments or regions share one calling experience instead of juggling separate apps.
Best-in-class productivity
Automatic call logging, CRM workflow and AI-powered features aren't reserved for large enterprises. With strong process automation capabilities, all teams can achieve productivity gains greater than ever before.
How it works
From live call to logged CRM activity — in one flow.
Three steps that turn every conversation into a structured CRM activity.
01
Start calls inside your CRM workflow
Use click-to-dial and contact recognition to give every conversation immediate context — inside the CRM or in the standalone app.
02
Capture notes and outcomes
Keep subjects, notes and call results structured inside one workspace. Everything is ready for the CRM before you hang up.
03
Follow up faster
Create tasks, plan follow-up calls and use AI to turn conversations into clear actions — without switching tools.
Key capabilities
Everything you need — during, after, and across your team
Live call handling, structured follow-up and AI-powered automation — purpose-built for sales and service teams.
A built-in softphone for everyday CRM work.
Handle calls, see contact context and take notes in one clean interface. As a dedicated app, CallCTI stays useful even when the CRM is not open.
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Built-in softphone — no 3rd-party software or hardware required
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Forward, hold and call control in one interface
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Works as standalone app — beyond the CRM browser tab
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Click-to-dial from any CRM contact or record
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Automatic contact recognition when a call comes in
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In-call note-taking
Turn every call into a structured next step.
Automatically log call details, create follow-up activities and keep CRM records complete while the conversation is still fresh.
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Automatic call logging — CRM record created the moment you hang up
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Follow-up assistance — plan a follow up activity directly in CallCTI; activities sync straight to your CRM
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Call history — filter, review and re-edit past calls; changes sync back to CRM
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Flexible CRM mapping – relate calls to leads, contacts, accounts, and opportunities
Reduce manual work with AI powered features.
Summarise conversations, surface action items – automatically, after every call.
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AI-generated call summaries with key topics and action items
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AI generated transcript attached to the CRM record for reference
Testimonials by teams using CallCTI (free preview version)
Sales and service teams love CallCTI
200+
teams using CallCTI
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average rating
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natively supported
Compare plans
See which features are included in each plan
See the feature highlights at a glance, and join the free preview to check them out.
Feature
Basic
Advanced
Built-in softphone
Start, receive and manage phone calls with the built-in softphone that runs on Mac, Windows or Linux.
Click-to-dial
Start a call from a CRM contact in your web browser with one click.
Essential CRM workflow, and integration with Hubspot, Pipedrive, or Sugar
See who’s calling, and who you missed. Save and link notes to your contacts from CallCTI in your CRM.
Extended CRM workflow
Link calls to deals and edit call notes retroactively in CallCTI – directly across all supported CRM products.
Multiple connections
Connect multiple CRM products and telephony providers in parallel with one CallCTI app. Calls and CRM data from all connected providers come in simultaneously.
Automatic call logging
Automatically log calls from CallCTI to your CRM, including time, duration, direction, and status.
Add-ons
Focus on your conversation, not on tedious note-taking – with AI-powered features.
AI assistance
Transcribe calls and meetings, generate concise summaries and capture action items with the full transcript attached for reference. Works with all supported CRM products.
Starting at
€9,95
per customer account monthly
FAQ
Common questions before you get started.
Still not sure? Get in touch — we’ll answer everything.
Ready to try CallCTI?
Bring calls, notes and follow-ups into one CRM workflow.
Request a free preview or book a short demo to see how CallCTI fits your team.
Limited spots. Personal onboarding. Free of charge.